Terms and Conditions

GENERAL DISCLAIMER

Suits My Size obtains the measurements of each customer in order to produce a fitted suit. Suits My Size will deal with the customer’s order in accordance with our obligations under the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002.

USE OF PRODUCTS

Our products have been selected on the basis that they will be used for the personal use and we will not be liable for any loss resulting from commercial use of our products.
 

QUALITY

If the customer is not satisfied with either the quality or the fit of the ordered items(s) Suits My Size will, after inspection of the goods, follow a strict policy of Repair, Replace and finally Refund. A Refund can only be processed following the procedures of Repair and Replace, and certainly not before the final fitting. For the avoidance of doubt, the first fitting is defined as the first time the Supplier delivers the physical garment for fitting with the Customer.

 

In the case of a refund, you will be eligible for a full refund less the cost of any shipping charges previously incurred as these are considered complete at that point. Suits My Size retains ultimate discretion on whether a product is deemed faulty or not. Measurement fees are non-refundable.


LEGAL JURISDICTION

All our consumer contracts are governed by English law and shall fall under the exclusive jurisdiction of the courts of England. English is the official language offered for the conclusion of the contract.
 

The statement of our terms and conditions of trade is in accordance with your statutory rights under the legislation above.

TERMS & CONDITIONS OF PURCHASE

“Customer” means any person who is purchasing items from the Supplier.

“Supplier” means Suits My Size Ltd

TITLE

Title in the Goods shall not pass until the price of the suit(s) has been paid in full for the Goods. Title in the Goods shall pass when the price of the suit(s) has been paid in full for the Goods.
 

SUPPLIER'S OBLIGATIONS

The supplier warrants that the garments description will correspond with the description logged by the customer at the time of purchase.

The supplier shall ensure that all garments/ suits supplied to the Customer are capable of being altered. There will be an additional expense in making alterations to the garments/suits specified. [Please see the Cancellation and alteration policy below].
 

The Supplier shall not be liable for the any loss or cancellation of order relating to a change in the dimensions of the customer after the order was placed.
 

The Supplier will not be held liable for any costs incurred on the part of the Customer during the fitting procedure of Repair, Replace and finally Refund, regardless of the outcome of the fitting procedure.
 

CUSTOMER'S OBLIGATIONS

To enable the Supplier to perform the contractual terms and produce a high quality suit garment, the Customer must co-operate with the supplier by providing the supplier with their exact measurements/ dimensions.
 

The Supplier offers a professional tailoring service, therefore, if the information relating to the requested size of the garment proves to be erroneous

OR

If the Customer changes or wants to cancel or alter the size of the garment after placing the order, the following shall occur:

The Supplier will not be liable for any additional expenses incurred in altering the garment.

The Customer must arrange for receipt or collection and or fitting of the garment within a reasonable time. After such time, the supplier reserves the right to destroy or dispose of the garment in question. If the Customer agrees with the Supplier to collect the garment outside the reasonable time mentioned previously, The Supplier shall not be liable for any loss relating to a change in the dimensions of the customer after the order was placed. The Customer agrees to attend a fitting following work being carried out on the fit of the Customer's order.
 

Failure by the Supplier to notify the Customer of an order being 'ready for collection' is not grounds for compensation; the Customer has an obligation to make reasonable arrangements for collection of their order.
 

The Customer must book a collection and fitting appointment in order for their order to be delivered to the branch of their choice ready for fitting. Where an incorrect appointment type has been booked, the Supplier does not have an obligation to procure the order for fitting during the erroneous appointment.
 

The Customer is obliged to complete the fitting process under the fit guarantee scheme.

RISK OF LOSS

All purchases made at supplier, are made pursuant to a shipping contract. By purchasing from supplier, the customer agrees that the risk of loss for such items passes to themselves upon delivery of the items.
 

TERMS AND CONDITIONS OF ORDER PLACEMENT, ORDER CHANGES, FIT GUARANTEE AND RETURNS


Use of this website implies that all the terms and conditions in regards to orders placed, order placement and other issues concerning orders, as outlined here have been accepted and agreed to.

It is understood that an order, once it has been submitted and subsequently processed, cannot be cancelled upon commencement of the manufacturing process. Where the order consists of multiple garments, the start of the manufacturing process commences with the first suit; for the avoidance of doubt, subsequent garments on a multiple garment order cannot be cancelled once the first garment has been started.
 

Any changes must be made to an order within 24 hours of placing the order. The Supplier will, where possible, endeavour to make changes. All changes to an order, once the order has been processed and where a change remains possible, will carry a £25 fee per change which is in addition to the difference in any charges associated with that change, be it changes to colours, fabrics, styles, sizes or any other aspect.
 

As each order is personally tailored, the Supplier is unable to resell an order to any Customer other than the Customer placing the order, and as such the Supplier cannot accept returns on the basis of a change of heart on the part of the Customer. Neither can the Supplier accept returns where the Customer requests a change to an existing order nor can the Supplier fulfil that change. Where there is a dispute between Customer and Supplier over the styling of the order, the record on the Supplier's ordering system is taken as the firm and final order.
 

In the unlikely event that a manufacturing error has occurred we will follow our strict repair, replace or refund policy. We will require you return the garment to us, either to one of our branches or by post for inspection. We are not liable for defects resulting from the customer not following our care instructions. Should a customer return a garment over one year after completion Suits My Size Ltd will not accept responsibility for a faulty garment and will maintain the customer has had fair use of the product.
 

TERMS AND CONDITIONS OF DEADLINES AND DELIVERIES FOR BESPOKE ORDERS

An initial £50 non-refundable deposit will be taken at the point of order online.
It is understood that turnaround and dispatch of the orders placed at the Supplier may vary from time to time depending on current order volumes, work schedules, fabric availability or a particular characteristic of the order placed. The Supplier will try its best to comply with the average turnaround of between 4 and 6 weeks. It is also understood that superfast and priority orders will be processed before standard orders.
 

While turnaround of an order is indicated as an estimated dispatch date, it is understood that the supplier will try to keep as close to the scheduled estimated dispatch date as possible. Dispatch times may vary according to availability, any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure (including Acts of God, Acts of War or Acts of Terrorism) for which we will not be responsible. The supplier will not be responsible for such delays resulting from situations within the recipient's control, such as recipient not being available to accept delivery, or incorrect delivery details supplied. Where a delay to a superfast or priority order is not resulting from postal delays or force majeure, the Supplier will issue a refund on the following schedule:

Where a delay is defined as the elapsed time after which the first notification email of either "ready for collection" or "shipped" status is sent out to the Customer by the Supplier. A delay does not include any alterations that are requested by the Customer. Timing to first fitting does not include public holidays.
 

IMPORTANT INFORMATION

 

    1. Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you

    2. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum

    3. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched

    4. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers

    5. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

 

TERMS AND CONDITIONS OF GIFT VOUCHER PURCHASE AND USE

1. Suits My Size gift vouchers can be exchanged for goods in Suits My Size shop, can also be used to purchase goods online at www.suitsmysize.com, or over the telephone from Suits My Size.

2. Gift vouchers may not be exchanged for cash.

3. Gift vouchers are valid for 12 months from date of purchase.

4. If goods purchased online total less than the value of the gift voucher, any balance will be left as a credit for you with Suits My Size Ltd, and will be redeemed against subsequent orders.
 

5. Gift vouchers purchased online at the weekend or a bank holiday will be sent on the next working day.

 

 
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